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Payment, Shipping & Returns Policy

Dear Customer,

OrchidsDeluxe now offers you the convenience of online payment:

1. Via Ideal, credit card, Giro Pay, Mister Cash or Direct eBanking.
2. Via bank transfer.
3. Cash payment at pickup. Cash payment is only possible upon pickup at our greenhouse.

Shipping costs incl packaging and handling, excl Phytosanitary and CITES or import duties.

Shipping Netherlands: € 8.00/€10.00 (Summer/Winter rate)
Shipping Zone 1 Europe: € 16,00/€20.00 (Summer/Winter rate) BE, LU, DE, DK, IR, IT, AT, PL, PT.
Shipping Zone 1 Europe: € 20,00/€25.00 (Summer/Winter rate) FI, SE, GB, ES, HU, LT, FR, HR, MA, RO, SI, SK, ES, CZ, BG, CY, ST, GR, LT.
We do not ship to USA, Canada, Australia.

If you did not find your county, please contact us.
Возможна отправка в Россию и Украину. Для получения дополнительной информации, пожалуйста, напишите нам.

Order ships by DHL Monday, Tuesday (for international shipment). Sometimes it might take 1 week or longer to get plants in moss dry enough for shipping. We ship plants till -5C in special protected packaging. If the temperature goes bellow, the shipping will be postponed till acceptable temperature condition. Accessories can be shipped at any weather conditions.

RETURN POLICY

We are committed to your complete satisfaction.
If you are not satisfied or if there is a difference with your order, please retain all documentation and packaging and contact us immediately by sending an e- mail. We will then provide you with further instructions.

1. We only allow a complete refund for items that have problems caused by us, if reclamation has been sent within 3 days after delivery. The maximum refund of shipping costs is same as your Zone rate and can not be more. You will need to provide copy of shipping bill to receive refunding. Please contact us with your order number and our customer service will help you .

2. You must contact us before returning the items. All items sent back to us must be in their original condition, not repotted, without any manipulations done, with all tags attached. Else they will be returned back to you.

3. If for any reason you need to change or return under the reason of "Unlike", the cost of delivery will be deducted from the total product price.

4. There are no returns, refusals or refunds for Sale and Special orders.


EXCHANGE

1. We accept exchanges within 24 hours of the original date of delivery of the order. If you would like to exchange items, you would have to return your items for a refund (as per Return policy) and place a new order for the new product.

2. You must contact us before returning the items. All items sent back to us must be in their original condition, not repotted, without any manipulations done, with all tags attached. Else they will be returned back to you.

3. We do not cover the shipping costs of exchanges, you will be responsible for the return postage and for the shipping and handling of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we can not be responsible for lost shipments. Shipping and handling charges are non-refundable .


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